This website, sweetlingua.com, (collectively referred to as the “Site” in these Terms of Service) is owned and operated by Osmose Learning SASU (“we”, “us” or “Osmose Learning”). By using and accessing our Site, you (“you”, “user” or, “end user”) agree to these Terms of Service (collectively, the “Terms of Service” or “Agreement”).

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THIS SITE.

OSMOSE LEARNING truly cares about protecting your personal data and keeping your private life, private. That’s why OSMOSE LEARNING is committed to collecting and processing your personal data in compliance with the Data Protection Act, the most recent version of the Information Technology, Data Files, and Civil Liberties Act No 78-17 dated January 6, 1978. We also fully comply with European Regulation No. 2016/697 on the protection of individuals with regard to the processing of personal data and the free movement of such data.

Your personal data is collected by OSMOSE LEARNING headquarters located at 5 Chemin du Grand Chene, 78330, Fontenay-le-fleury, FRANCE.

Keep reading to find out more about the kind of data collected by OSMOSE LEARNING.

When you fill out our contact form on the sweetlingua.com website we collect the following information: first name, last name and email. This data is collected in the legitimate interest of contacting you and learning more about your needs, and when appropriate, offering you a customized solution. With this data, we are able to inform you of our latest products, promotions, updates and upcoming sweetlingua.com events. This data may also be used for internal audits and quantitative or data analysis. The data is kept for 3 years after the last time you contact us. At any time, you can unsubscribe to our mailing list by clicking on the unsubscribe link or email settings located at the bottom of one of our emails or by writing to info@sweetlingua.com.

When using the free portions of our website (download free lesson plans.) We collect the same aforementioned information and, we keep the information related to your ESL lesson plans need. We collect this data out of legitimate interest. We keep the data for 3 years after you last time you contact us.

When using our website sweetlingua.com we undertake to only collect personal data that is absolutely necessary in carrying out the contract between us, this includes:

    (a) information that you provide when you become a registered user or otherwise complete forms on the Sites, such as your name, email, postal address, educational information, school name, and  group contact information;

    (b) information that you provide to sweetlingua.com when you subscribe to the Service;

    (c) your correspondence with Osmose Learning employees, including any questions, concerns or comments you may have about the Service or problems that you report;

    (d) details of your requests made through the Service.

OSMOSE LEARNING does not collect information related to method of payment such as a credit or debit card number. All purchases of OSMOSE LEARNING products and services will be directed to and handled by third parties such as PayPal and Stripe. You will be bound by the privacy policies of these third-party sites.

We have the right to use this data to help us develop and improve our products and provide you with even better customer service. We keep this data for 3 years after the contract ends. After 3 years, the data is archived anonymously to remove any trace back to you.

Only authorized OSMOSE LEARNING staff process your personal data. These duly authorized employees and managers only have access to the personal data needed to do their job and are bound by a confidentiality agreement.

In compliance with the Data Protection Act and Regulation, you have the right to access, correct, delete, and limit processing on data portability. You also have the right to opt out of the data processing. To exercise your rights, you must contact us at  info@sweetlingua.com. You can also send a letter to OSMOSE LEARNING SASU 5 chemin du grand chene, Fontenay le fleury, France.

All requests must be signed by the person in question and include a valid return address for responses and proof of identity.

OSMOSE LEARNING undertakes to reply to your requests within a month. However, this delay may be extended up to 2 months if the request is particularly complicated or is received during a time of increased requests. You will be informed of any such delay.

If OSMOSE LEARNING fails to provide a response within 3 months after the date of your request, or in the event of your rights are disputed, you have the right to file a complaint with the National Commission on Computing and Freedom.

Cookies & Advertising

Article 1 – Definition Cookies are data stored in the computer equipment of a user and used by our site to send information to the user’s browser, and allowing the browser to return information to the original site (for example a language, a category of visitors (individual or company) …). Cookies are used to keep, during the validity period of the cookie concerned, status information when a browser accesses the different pages of a website or when this browser later returns to this website. Only the issuer of a cookie can read or modify the information contained therein. Article 2 – Use The cookies used on the site are the cookies of third parties limited to the purpose of achieving specific objectives. We use cookies to:

    Improve browsing and user experience by adapting the content displayed by analyzing site use and usage;

    To better understand how you interact with our sites and services and to improve these same sites and services;

    Remember your information about the contact form;

    To give you access to the browsing history.

This site uses the services offered by the American company Google Inc. .. The data collected through cookies are transmitted and stored by Google Inc. .. Google Inc. is a member of the Safe Harbor and therefore provides a level of security. adequate protection of personal data. The Google Analytics service allows you to count visitors and identify how they use the site. The data generated by these cookies concern: your use of the site and your IP address in order to determine the city of connection (data anonymized immediately after localization and is not communicated to the publisher of this site). Other third-party companies serve ads and collect anonymized data when you visit this site. These companies only collect anonymous data such as the type of your browser, the date and time of your visit, the category of advertising clicked. The different types of cookies:

    session cookies that disappear as soon as you leave the site;

    permanent cookies that remain on your computer equipment until their lifetime expires or until you delete them using the various features of your browser.

Article 3 – Enabling / disabling cookies 3.1.Enabling / Disabling Cookies on Browsers Most browsers are set to automatically accept Cookies. You can block the installation of Cookies on your computer or be warned before accepting cookies by configuring your browser as follows:

For Chrome

    Open the menu (top right)

    Click Settings

    Privacy section

For Safari

    Go to the phone settings

    Click on Safari button

    Privacy and security section

For Firefox

    Open the menu

    Click Settings

    Privacy section

The user can also oppose any request for location by configuring his mobile: For iPhone

    Go to settings

    Touch Privacy

    Location Service button

For Android

    Open the settings

    Tap Location

    Location Service button

For Windows Phone

    Open the settings

    Tap Location

    Microsoft Edge button

3.2. Opt-out link for analytical cookies Google Analytics : https://tools.google.com/dlpage/gaoptout?hl=fr